Versand

Last updated: September 9, 2026

Thank you for shopping with us! We aim to make your order experience as smooth and straightforward as possible. Please review the shipping information below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During busy periods, sales, or holidays, processing may take slightly longer.
You will receive a confirmation email once your order has been shipped.

Shipping Times

Estimated delivery times are:

UK Standard Shipping: 2–5 business days
UK Express Shipping: 1–2 business days
International Shipping: 5–14 business days

Please note that delivery times are estimates and are not guaranteed. Delays caused by postal services, customs, weather, or other circumstances outside our control may occasionally occur.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order size, and selected shipping method.

If your store offers free shipping, you can replace this section with:

Free UK shipping is available on orders over £XX. Orders below this amount are subject to the applicable shipping fee shown at checkout.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Please allow up to 48 hours for tracking information to become active.

International Orders

International customers are responsible for any customs duties, import taxes, or other fees that may be charged by their country's customs authorities.

These charges are not included in your order total unless explicitly stated at checkout.

Incorrect or Incomplete Addresses

Please make sure your shipping address is correct before completing your order.

If you provide an incorrect or incomplete address, please contact us as soon as possible. We cannot guarantee that we will be able to change the address once an order has been dispatched.

Additional shipping charges may apply if an order needs to be reshipped due to an incorrect address.

Lost, Damaged, or Missing Orders

If your order arrives damaged, please contact us within 48 hours / 7 days of delivery and provide photographs of the packaging and damaged item.

If your tracking information shows that your order has been delivered but you cannot locate it, please first check with household members, neighbours, and your local delivery provider.

If you still cannot locate your package, contact us at admin@harmoniess.com and we will do our best to assist you.